Index
How it works at CI
Every evening, the Ironport system sends an email to users that contains a list of messages that have been blocked as suspected spam. These messages were set aside during processing so that you could verify whether or not these messages are indeed spam.
Login to Ironport
You can also login to Ironport to view your spam queue, delete items or mark them as "not spam". You'll need your Dolphin User Name and Dolphin Password.
What you can do
- After reviewing the emails you can do nothing, messages will automatically be removed from the quarantine after 14 days.
- After evaluating the message, click on the "Not Spam" link and the message will be sent to your inbox.
Other handy functions
On the lower right corner is a link labeled "View All Quarantined Messages". Clicking on this will display the following screen:
IronPort Spam Quarantine: Working with Messages
- Reading Messages
- To read a message in the quarantine, click the message's subject (in the "Subject" column). The message is shown in the Message Details page. From the Message Details page, you may release a message from the quarantine or delete it.
- If the message you intend to read has already been deleted, the Message Not Found page is displayed. Messages are typically deleted from the quarantine automatically, so if you try to view a message from an old spam digest email, you may find that the message has already been deleted.
- Releasing Messages
- To release a message from the IronPort Spam Quarantine, click the checkbox next to the message (or messages) and then select Release from the drop-down menu. If you are viewing the message in the Message Details page, simply select Release from the drop-down menu. The message is then released from the quarantine and delivered to your inbox.
- Working with Safelists
- You can add senders to safelists in two ways. From the IronPort Spam Quarantine, you can manually add a sender to the safelist by selecting Options > Safelist. Then, add an email address or domain to the list, and click Add to List.
- You can also add senders to the safelist if a message from the sender has been sent to the end-user quarantine. If the message from a given sender is sent to end user quarantine, you can select the checkbox next to message, and choose "Release and Add to Safelist" from the drop-down menu.
- Deleting Messages
- To delete a message, click the checkbox next to the message (or messages) and then select Delete from the drop-down menu. If you are viewing the message in the Message Details page, simply select Delete from the drop-down menu. Remember, messages in your quarantine will be automatically deleted after a certain amount of time (set by the email administrator).
IronPort Spam Filter FAQ
How do I opt-out of the Spam Filter?
You can opt-out of the Spam Filter by contacting the ITS Help Desk. The spam filter administrator will move your account to the “do not filter” list.
How can I train the Spam Filter to be more accurate?
You can train the Spam Filter to be more accurate by adding email address to the safelist and the blocklist.
Should I still use my Outlook or Entourage Junk Email Filters?
There is no harm in continuing to use the Outlook or Entourage Junk Email Filters.
How long will email be held in quarantine?
Email messages will be held in quarantine for 30 days.
How can I check my quarantined Email while off campus?
You can simply log into your CI employee email and check your mail as if you were on campus. You may also login to the Ironport console.
What if I accidentally “release” Spam Mail?
Releasing Spam Mail will only send the Email through to you. You can simply delete the Email when it arrives.
What if I accidentally “release and add to safelist” Spam Mail?
Simply log into your Spam Mail account and navigate to your safelist from the options menu at the top right corner of the window. From there, delete the Email address that was accidentally marked as safe.
If I delete an Email from the quarantine, can it be retrieved?
If a message is deleted from the quarantine it will not be recoverable. Please exercise caution when managing your spam quarantine.
Should I delete Spam Mail from my quarantine?
It is always a good idea to delete Spam Mail as you check it. By doing this, you will make it easier to visualize new Spam as it arrives. However, it is not necessary.
Can viewing a Spam Email from within the quarantine download a virus or spyware to my computer?
Viewing a spam email from within the quarantine will not harm your computer in any way. All of the potentially damaging processes from the email will not be run and just the text of the email will be visible.
Can I show more than 25 Spam Emails at a time in my quarantine?
Yes. At the top right corner of the “Messages” box, click on the drop down list for “Items per page” and chose the number of Spam Mail items you would like to see on a single page.
I will be away from my email for more than 30 days and I want to monitor my quarantined Email to ensure good Email is delivered. Is there a way I can delegate quarantine monitoring to someone else?
In order to delegate control of your Ironport quarantine, the appointed delegate will need access to the daily spam summaries sent to your campus mailbox. The Help Desk can assist you in setting this up.
Where can I receive extra help should I need it?
On the top right corner of your screen you will see “Help” by clicking on this, followed by “Online Help,” you will see a new window where help on many of the Spam Filters functions and features can be found. You may also contact the CI Help Desk for assistance at (805)-437-8552.